Refund and Return Policy

Refund and Return Policy

At Vita Forno Pizza Ovens, we are committed to supplying high-quality products built for performance and reliability. We want you to feel confident in your purchase, and we’re here to assist if any issues arise.

1. Returns and Refund Eligibility

1.1 Non-Defective Items

Final Sale Policy
All purchases are considered final unless the product arrives damaged or defective. We do not accept returns for items that are functioning as intended.

This policy does not override any rights you may have under applicable consumer protection laws.

1.2 Defective or Damaged Products

If your item arrives damaged or has a verified defect, please contact us within 7 days of delivery.

Contact Information:
Email: sales@vitafornopizzaovens.com
Phone: +1 (418) 717-0912

Once the issue is confirmed, we will offer one of the following resolutions:

  • Repair of the product

  • Replacement with an identical or comparable item

  • Full or partial refund, depending on the situation

Refund Timeline:
Approved refunds are issued to the original payment method and may take up to 30 days to appear, depending on your financial institution.

2. Product Inspection and Verification

To process any claim, verification is required.

You may be asked to provide:

  • Photos or videos clearly showing the issue

  • A description of the problem

  • Proof of purchase

After review, our team will provide instructions on the next steps to resolve the matter efficiently.

3. Non-Eligible Cases

Returns, refunds, or repairs will not be accepted in the following situations:

  • Damage caused by improper use, installation, or handling

  • Normal wear and tear over time

  • Products that have been modified or altered after delivery

4. Exchanges and Final Sale Terms

Exchanges
We do not offer exchanges for products that are not defective.

Final Sale
All items are considered final sale unless a verified defect is present.

5. Legal and Warranty Information

Consumer Rights
This policy is designed to comply with applicable consumer protection laws and does not limit your legal rights.

Manufacturer Warranty
Any manufacturer warranty provided with your product remains valid and is separate from this policy.

Vita Forno Pizza Ovens appreciates your business and is dedicated to providing dependable products and responsive support.